Solutions for hotels & tourism businesses
In tourism there is no second chance. The guest who found nobody on the phone booked elsewhere. The lobby that was not cleaned before check-in became the first impression. And all of it happens with staff that changes every season.
Ergonet works with hotels, accommodation and tourism businesses to remove exactly those friction points. We put an AI agent on the front-desk line, autonomous robots in the common areas and dependable hardware in the back office — so your team can focus on people, not on the day’s logistics.
The result is simple: every call is answered, every request is logged, every space is ready. And the guest feels it from the very first call.
What really costs a hotel
- Missed calls at check-in time, when the desk is serving people in person — and every missed call is a possible lost booking.
- Guest requests that arrive by phone, email and at the desk, pass from hand to hand between shifts and end up “forgotten”.
- Lobbies, corridors, parking and outdoor surfaces that need constant cleaning, with seasonal staff that is hard to find.
- Office hardware that fails mid-season, when nobody has time to deal with it.
How Ergonet makes the hotel run on its own
An AI agent at the front desk, 24 hours a day
AuraDesk answers phone calls in natural language — Greek or English — gives information from your own knowledge base, opens a ticket for every request and hands over to a human with full history when needed. The hotel is the platform’s first module, built precisely for the front desk.
Learn moreAutonomous cleaning robots for hotels
Autonomics robots for lobbies, corridors, parking and outdoor surfaces, with charging stations and unified fleet management. They move safely among guests, clean on scheduled routes and never take a day off.
Learn morePrinters & consumables that never fail you in season
Printers and multifunction devices for the front desk and back office, with steady consumables supply and technical support from people who answer. When the hotel is full, the last thing you want is an empty toner.
Learn moreWhat people usually ask
- Can the AI agent answer foreign guests?
- Yes. AuraDesk converses in natural language and adapts to the caller’s language. The answers come from your own knowledge base — hours, services, policies — so they are always right for your property.
- Are the cleaning robots safe around guests?
- They are designed precisely for that. They use 4D RADAR sensing that detects people and obstacles even in difficult conditions, and stop or route around them before getting close. Before going live, the space is mapped and safety-tested.
- Do we need to replace our phone system?
- Not necessarily. AuraDesk connects over VoIP and can run alongside your existing infrastructure. We look together at how calls reach you today and propose the simplest path.