AuraDesk
An AI agent platform that unifies voice, ticketing and CRM under one agent: it answers, understands intent and routes — with a human in the loop wherever it matters.
One system instead of five tools. Multi-tenant, with your own AI models.
One agent unifies the channels and routes.
Service is fragmented
The phone rings while the team is busy. Requests arrive from everywhere. The customer’s history lives in a different tool from the one taking the call. The result: missed calls, slow replies and a half-picture of the customer.
One agent, three channels
Voice / VoIP
Answers phone calls in natural language, around the clock, handing off smoothly to a human whenever needed.
Ticketing
Creates, categorises and routes requests to the right team automatically — nothing slips through.
CRM
Keeps every customer’s history up to date, tied to each call, ticket and interaction.
AI Assistant
Connects to the market’s leading AI models; you choose provider and behaviour.
Analytics
Real-time metrics and insights across calls, tickets and team performance.
Security & roles
Role-based authentication (RBAC) and data isolation — multi-tenant from day one.
Three steps, one system
- 01
Answers
Picks up the call in natural language, around the clock — voice, message or ticket.
- 02
Understands
Recognises intent and replies from your own knowledge base.
- 03
Acts & routes
Opens a ticket, updates the CRM and hands off to a human with full history.
Each vertical is configuration, not code
Every tenant sets its own system prompt and knowledge base. The same platform adapts from one vertical to the next without a rebuild.
Hotels
Front-desk calls, guest requests and their handling — the AI agent on the first line, 24/7, even after hours.
More verticals
New modules are built on the same base. Configuration, not new code.
Built for real operations
Human in the loop
The agent takes the volume and repetition; the team keeps the judgement and the decisions.
Your own models
Connects to leading AI providers, without locking you into one.
Multi-tenant & secure
Multiple tenants, roles and data isolation from the start.
It scales
Containerised services and real-time communication.
AuraDesk
Preview AuraDesk and register your interest.